Frequently Asked Questions
How can I contact PureBreathe™?
You can reach our customer support team at Support@luminousloom.us. We’ll be happy to assist you.
Do you ship worldwide?
Yes, we offer worldwide shipping.
Where do you ship from?
Our products are shipped from international fulfillment partners, including warehouses in Canada.
Can I change or cancel my order?
Orders are processed quickly to ensure fast delivery. If you need to make changes or cancel your order, please contact us within 12 hours of placing it. Requests made after this time may not be possible.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as PayPal.
When will my order be processed?
Orders are processed Monday through Friday within 1–3 business days. Orders placed on weekends or holidays will be processed the next business day.
How long will it take to receive my order?
Delivery typically takes between 1–2 weeks due to international shipping times and delays
What if I don’t receive my order?
If your order has not arrived within 30 days after shipping, you are eligible for a full refund. Please contact our support team for assistance, we'll be happy to assist you.
Will I be charged customs fees or taxes?
Prices are listed in U.S. Dollars and do not include customs duties or taxes. Any additional charges are determined by your local customs office and are the responsibility of the customer.
How do I return an item?
To begin a return, please contact us at Support@purebreathe.shop and our team will help guide you through the process.
What if my item is damaged, incorrect, or missing?
If you receive an item that is damaged, incorrect, or missing, please contact us immediately with your order number and clear photos so we can resolve the issue promptly and effectively.
When will I receive my refund?
Refunds are issued to the original payment method. If you paid by credit or debit card, refunds are typically processed within 7–10 business days after approval. Please allow additional time for your bank to post the refund.